Privacy Policy – under review
Who we are
Our website address is: https://www.nandanam.ch.
Your privacy is important to us and we are committed to always be open and transparent about how we process our customers’ data. In this privacy policy we explain what personal data we collect, why we collect the data and how we process the data. We also explain how you can verify, correct or remove your personal information if you so wish.
We collect personal data in order to offer you better services: for example, matching our products to customer needs or personalising customer communication and offers. In this way you will receive advertising about products and topics that you are interested instead of generic information. By collecting personal data, we can also simplify processes so that you get where you want to be faster.
Who is responsible?
Nandanam SARL, Avenue Ruchonnet 11, 1003 Lausanne, Vaud, CH is responsible for the collection and processing of your personal data in Switzerland.
What is personal data?
Personal data is any kind of data/information about an identified or identifiable physical person
In other words, it is any and all information that can be directly or indirectly linked to a person. This could be a name, address, telephone number or even images and IP addresses. When we collect personal information about you in connection with your visit to our website or as part of our services, we always make sure this is done with a clear legal basis so that you know exactly what kind of information we collect and why that information is collected.
What personal data do we collect?
We collect and process personal data in many different situations and for a variety of purposes. When you visit our web pages, contact us, or communicate with us using any of the available channels, we collect information to improve our service to you.
If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to all sections of the Nandanam website, respond to your queries or provide a you with a better service.
The data we collect depends on what data is required to be able to provide a specific service. For example, we need name, address and other contact details to be able to deliver our product or services.
When do we collect personal data
- Name and contact details: full name, home address, delivery address, invoice address, phone numbers, email address, when you contact us online or over the phone
- Customer activities: Comments made in the comments section.
- Payment information: credit card and bank information.
- Device and device usage information : session data from visits to our websites, services on Internet platforms, multimedia portals and social networks, including visit duration and frequency, language settings, information on your browser and computer operating system, internet protocol addresses.
- Location information: location data from the use of mobile devices.
- When you engage with us on social media (by mentioning/tagging us or by contacting us directly)
- When you access our websites or use any of our mobile apps. Our website also uses cookies, to find out more about the use of cookies and how you can manage them, please read our Cookie Policy
In many cases you can control what data we’re able to collect by personalising your on-line settings. Examples of this are the consent to receive marketing material and the cookie settings.
How we use personal data
We use the personal data that you have provided us with or the personal data we have collected, to provide you with the best possible service and shopping experience.
We may process your personal data for one or several purposes and for each purpose we make sure to establish a legal basis for the processing of your data.
To be able to offer you our products and services
When you buy products or request services from us, we use your data. If you request a service or product on our website, we use your data to be able to provide you with the best possible service and to deliver the service or product to you. We also need to process your data to be able to handle customer service and financial payments.
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues).
For administrative and internal business purposes
We may use your personal data for our internal business purposes, such as enhancing our site, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and location).
It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
To fulfil our legal obligations
In some cases, we may have to process personal data to be able to fulfil our legal and compliance-related obligations in relation to decisions from authorities, accounting, tax or other requirements.
Cookies and similar technologies
On our website Nandanam uses cookies and similar technologies. Cookies are small data files that are created on the device you use to visit our website, such as a computer, tablet, smartphone or smartwatch. Where we refer below to ‘cookies’, we also mean other comparable technologies.
Cookies enable us to recognise your web browser. This is useful because then you don’t need to repeatedly input your data, specify your choices or modify your settings. It also means we can improve the performance of our website and better understand visitor behaviour on our website, and other parties can learn about your surfing behaviour so that they can show personalised advertisements across several websites and omit non-relevant advertisements.
Our cookie policy is available here: Cookie Policy. In the cookie policy you can learn more about how we use cookies.
Sharing of personal data
In no case do we transmit or sell your data to external third parties without your written consent. However, it is also possible that we are required by law to disclose your data to government bodies or other parties. In all cases we will only disclose what is strictly necessary by law and inform you in writing about the data provided.
When we use external payment providers, we sometimes provide information about payment history in addition to the necessary personal details required to complete the purchase. As with other external parties, payment providers are only allowed to use personal information for purposes defined in this privacy policy.
Finally, we can pass on your personal data if we consider this necessary to be compliant with valid laws and regulations, in connection with legal proceedings, at the request of responsible courts and authorities or under other legal obligations, in order to protect and defend our rights and property. If so, you will be automatically informed in writing about it.
Ensuring the security of your personal data
We protect your personal data from unauthorised or accidental destruction, accidental loss, technical errors, falsification, theft or unlawful use, and from unauthorised amendment, copying, access or other unauthorised processing.
You should be aware, however, that the transmission of information via the Internet and other electronic media creates certain security risks, and that we can give no guarantee of the safety of information transmitted to us by these means.
How long do we retain your personal data?
We retain your personal data for as long as we consider necessary or appropriate in order to comply with valid legislation, or as long as it is necessary for the reasons for which it was collected. Retention periods will vary according to the type of the data and in some cases, there is legislation in place which requires us to keep the data for certain time period.
Access to your information, correction or deletion
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the contact information below. The Federal Data Protection and Information Commissioner (‘FDPIC’) is responsible for law enforcement and supervision related to data privacy in Switzerland and complaints can also be submitted to them. Contact details for FDPIC are available here or by phone +41 (0)58 462 43 95.
If any piece of information is incorrect, we will make an update at your request.
You can also ask us to delete your data and not to use it again. If you have given your permission for the use of your information for marketing purposes, you can withdraw that permission.
In some cases, we may have a legal obligation to retain data for which you have revoked your permission.
Please be aware that deleting your data may limit our ability to provide you with services related to our products.
Complaints and supervisory authority
If you feel that we have processed your personal information incorrectly, you can always contact us using the contact information below.
How to contact us
Please contact us if you have any questions about our privacy policy or information, we hold about you:
- By email: contact@nandanam.ch
- Or in writing to: Nandanam SARL, Avenue Ruchonnet 11, 1003 Lausanne, Vaud, CH
- In no case will we communicate officially on this subject by phone.
Changes to the privacy policy
From time to time, and without prior warning, we may update, amend, supplement or otherwise revise this privacy policy. If we make any significant changes, we will let you know but we recommend that you regularly check this policy to make sure you have reviewed the latest version
Valid from: 04.02.2021